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10th Edition World CX Summit
April 27, 2023
World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place at strategic locations across the world.
The Summit features exciting keynotes, enterprise use-cases, product showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations that will eventually determine the future of Customer Experience and its applications.
World CX Summit is connecting global CX experts and technology providers with pre-qualified CEOs, Heads of CX, Chief Digital Officers, CIOs, CMOs, Chief Innovation Officers, Chief Technology Officers, Heads of Digital Transformation, Heads of Product Development — all under one roof.
EVENT HIGHLIGHTS
- Future of CX
- CX Transformation
- CX: Battle of ROI
- Amplifying Total Experience
- Conversational CX
- CX Maturity
- Digital Transformation
- Cyber Security
- Collaborative Intelligence
- Personalization
- Sustainability
- Transparency and Trust
SPEAKERS
| Name | Designation, Organization |
|---|---|
| Golok Kumar Simli | Principal Advisor and Chief Technology Officer, Ministry of External Affairs, India |
| Suhail Ghai | Chief Digital & Information Officer, Max Life Insurance |
| Harshavardhan Chauhan | VP, Chief Marketing & Omnichannel Officer, Spencer’s Retail & Nature’s Basket |
| Ajay Nambiar | Chief Operating Officer at PYP; Chief Service Officer at M3M India Pvt Ltd |
| Akash Jaggi | Global Director – Customer Delivery Experience & Digital Transformation, Schneider Electric |
| Rahul Tandon | Chief Customer Service Officer, Ecom Express Limited |
| Ankit Goenka | Head Of Customer Experience, Bajaj Allianz General Insurance Co. Ltd. |
| Brian Bischoff | General Manager and SVP, Genesys Cloud CX |
| Nikhil Asopa | Head Of Customer Service, Tata Neu |
| Pranshu Rastogi | Head of Customer Experience, Jubilant FoodWorks Ltd |
| Aashish Chandra | Chief Digital & Technology Officer, The Body Shop |
| Samuel Gier | Customer Experience Lead – India, Nothing |
| Piyush Joshi | Head of Products – Digital Platforms & CX, Policybazaar.com |
| Nikhil Shankar | VP – Customer Experience and Partner Experience, Urban Company |
| Rajdeep Charan | Head of CX & CRM, Eureka Forbes Ltd |
| Dilpreet Singh | Head – CRM Loyalty and Analytics, ITC Limited |
| Aalok R Pradhan | Director Customer Success and Experience, CoinDCX |
| Shweta Srivastava | Head IT Applications & Customer Experience, JK Cement Ltd |
| Anubhav Mehrotra | VP – Human Resources and Customer Experience, Tata 1mg |
| Harkaran Singh Sahni | Head – Service Excellence & Patient Experience, Apollo Hospitals |
| Aashish Shukla | Head of Customer Experience, Flipkart |
| Sameer Narkar | Founder and CEO, Konnect Insights |
| Joe Emmanuel | VP – Products, Global Business Development and Presales, Route Mobile Limited |
| Nirupam Srivastava | VP & Head of Strategy, New Initiatives, Deep-Tech, AI & CX, Hero Corp |
| Shyam Krishnan | VP – Customer Experience, Exotel |
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