Bangalore: As companies are emerging stronger from the Covid-19 pandemic, the need is to adapt to the changes in their business functions caused by a once-in-a-lifetime crisis. The way a company interacts with its clients has undergone substantial transformation leading them to seek innovations that can adapt to the current scenario.
World CX Summit is an In-Person event taking place at Taj Lands End in Mumbai on 27 April 2022. The summit is hosting top Indian CX leaders and global experts, to explore the latest trends and address the most pressing challenges in the current CX ecosystem.
Alongside World CX Summit, Trescon is introducing the “World CX Awards”, in a bid to honor top-notch CX professionals across industry sectors in the country, who have revolutionized the CX landscape.
“When you serve stated needs of customers, you meet expectations. When you go beyond and serve unstated needs, you exceed expectations,” states KV Dipu, Senior President – Head Operations & Customer Service at Bajaj Allianz General Insurance, and one of the speakers at the World CX Summit.
Dharmender Narang, SVP – Chief CX Officer, at IIFL Securities stated, “Today, companies can regularly, and seamlessly collect customer interaction data from across financial, and operations systems, yielding deep insights about their customers. Those with an eye toward the future are boosting their data and analytics capabilities and harnessing predictive insights to connect more closely with their customers, anticipate behaviors, and identify CX issues and opportunities making CX a service differentiator in the industry. These companies can better understand their interactions with customers, even pre-empt problems in customer journeys and help a company to improve customer loyalty & long relationship thus improving revenue per customer”
World CX Summit will provide a wide spectrum of expert speakers and panelists such as:
- Rekha Nair, Chief Customer Experience & Quality Officer, Adani Airport Holdings Ltd.
- Chaitanya Chokkareddy, CIO, Ozonetel Communications Pvt Ltd
- Neeraj Lal, Chief Operating Officer, Apollo Hospitals
- KV Dipu, Senior President – Head Operations & Customer Service, Bajaj Allianz General Insurance
- Ninad Takpere, VP – Sales, Gupshup
- Arzan Singpurwalla, Lead – Channel Partnerships, WhatsApp India
- Dharmender Narang, Senior VP, Chief Customer Experience Officer, IIFL Securities
- Nishant Shrivastava, Global Head – Centre of Excellence for Unified Communications and Collaborations, TATA Communications
- Milind Kadam, Regional Sales Manager, Infobip
- Prakash Bharath, Director, and Regional Head, Freshworks
- Pooja Makhija, Executive Director & Co-Founder, Phonon Communications Pvt. Ltd.
- Shradha Thapa, Regional Head – Govt & OTT Partnership, Infobip
- Ramakrishna M, Director – Contact Centre, CX and Outsource Operations, CoinSwitch Kuber
- Indranil Nath, EVP – Operations, Shiprocket
- Nitin Jain, Head of CX (CS&L and Sales) for India & Middle East, and Africa, Mondelēz International
- Kumud Upadhyay, SVP – Customer Service, Motilal Oswal Financial Services
- Hari Shankar Mishra, SVP – CX, Future Generali India Insurance Company Limited
- Gaurav Sadana, VP & Head- CX & Central Retention, Bajaj Allianz Life Insurance Company
- Suraj Shetty, Head Of CX, Learning & Development, Kissht
- Zeenat Mongal, DVP CX, ICICI Lombard
- Aalok R Pradhan, Director – Customer Success, CoinDCX
- Shweta Srivastava, Head – CS & Customer Experience, Tata CLiQ
The event will focus on topics such as:
- Digital Transformation with Customer-First Thinking;
- Customer Data: Designing for Transparency & Trust;
- CX Strategies for a Touchless World;
- Adopting Digital Omnichannel;
- Future of Chatbots & Virtual Assistants;
- Rise of the Flexible Workforce;
- Role of Cybersecurity in Building Customer Trust and much more.
“While digital transformation has become a necessity, business leaders must now face a new set of challenges. As businesses plan for long-term sustained growth, the top priorities are speed, agility, customer experience, and culture shift,” stated Mithun Shetty – CEO, of Trescon.
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